Call Handler
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Position Overview & Specifications
The Integrated Care Homes Service (ICHS) is looking for a Band 3 call handler to join the team.
ICHS is a multidisciplinary team made up of different elements non-clinical staff, nurses, therapists and dementia specialists. The team provide clinical interventions to residents within Nottingham City care homes, along with delivering training to care home staff.
The role of the call handler within ICHS is integral to the day to day working of the team, as they are the first point of telephone contact for people calling the service. The main function of the call handler is to answer telephone calls from a variety of people, care homes, team members, other professionals, relatives etc. and to signpost to the most appropriate person. Predominately this will be handing information, obtained from the calls received, to triage or other professionals within the service.
The service operates 7 days a week, and the call handler provides support to triage Monday to Friday between the hours of 8am and 6pm, on a rota basis.
Within Nottingham CityCare there is a non-clinical forum established which allows the call handler to establish links with other non-clinical staff within the Organisation for peer support and development. Along with this all staff have regular management supervisor with their line manager and an annual appraisal review.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Handler roles across Nottingham CityCare Partnership CIC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,816 - £24,336 bracket, including retirement vesting and health parity.
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