Ward Receptionist

NHS AfC: Band 2

Job overview

NSPU is a 10 bedded busy post operative unit. We specialise in both neurosurgery and spinal surgery.

We are a small friendly team who thrive on high standards of care and strive towards offering a safe environment for all our patients.

Main duties of the job

Tasks will include but not limited to, fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using hospital systems.

You will require good organisational skills, excellent communication skills.

You will be able to effectively and confidently liaise with patients, relatives and other Trust members on a regular basis.

Working for our organisation

The Receptionist is often the first member of the ward patients relatives are greeted by. You need to be professional, uphold the Trusts core values and behaviours and work well within the team.

The ward receptionist is a valuable role within the ward environment that is both crucial to the service we provide.

Detailed job description and main responsibilities

The role will expect an understanding of hospital systems/programmes and general administration and people skills .

Providing relatives with up to date information, filing notes, ensuring the patient pathway is followed from admission/transfer to discharge is crucial.

Communication and close liaison with other Trust members and NUH service users is crucial.

Person specification

Essential

Essential criteria

• To be educated at O level, GCSE equivalent including Maths and English.
• Experience in hospital/microsoft packages/programmes
• Proven general office/reception work.

Desirable criteria

• Typing skills/awards
• Working with people

Essential

Essential criteria

• Telephone experience

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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.