3rd Line Server Analyst

As 3rd Line Server Analyst, you'll be an experienced IT server professional who will report directly to the IT & Infrastructure Manager.

About Novacroft

Novacroft is a People-First organisation specialising in customer experience transformation.

Our mission is to provide you with a career growth pathway where you can make a meaningful difference, belong, have a sense of purpose, and positively impact our local and global community. We offer opportunities to learn and grow skills to ensure you’re future ready, and firmly put wellbeing at the heart of all we do.

Take a look at life at Novacroft, in the words of our team.

We partner with clients in central and local government, charity, education, mobility and retail, including Transport for London, the Royal British Legion, and the University of Bradford. Our impact has saved a transport sector client £25,000,000, enabled 250,000 members of a leading UK charity to apply online for membership, delivered £55,000,000 in energy grant funding, provided £278,000 in pro-bono support to the charity sector, and enabled 70,000 volunteers to support 14 million visitors for London Organising Committee of the Olympic and Paralympic Games. Today, 42,000,000 people use our customer experience products and services.

About you

The role will require a strong understanding of Windows infrastructure services, Backup technologies (Zerto & Veeam), Veeam, Physical Windows clustering technologies and Physical server environments.

In addition, the role requires an understanding of the following certifications and regulations: ISO 27001 (ISMS), PCI DSS level 1 (SAQ A), Cyber Essentials Plus, GDPR and ITIL Service Management.

This is a hybrid role, based at the Brixworth, Northampton office 3 days per week.

Responsibilities

The role will entail, but not be limited to, the following:

• Security
  • Secure-by-design principles
  • Knowledge and understanding of security requirements set by ISO 27001, PCI DSS, CE+
  • Patching & vulnerability management (Greenbone)
  • Server hardening based on industry frameworks (NIST, Microsoft, SANS, etc)

• Server Analyst duties
  • Implementing IT policies, procedures and best practices to meet the needs of the business and ensure they're being followed
  • Supporting Windows and Linux servers and services including Exchange and File and Print, Active Directory, DNS
  • Supporting and improving our VMware & Linux estate
  • Ability to troubleshoot and find resolutions to complex technical problems across multiple tiers (web servers, application servers, DB servers, search cluster, backend services, load balancers and storage infrastructure)
  • Performing root cause analysis on VMware products
  • Supporting the SAN and shared storage infrastructures used by our VMware estate
  • Ensuring good DR/Backup policies
  • Managing security and patching policies for Windows servers
  • Ability to dive into technical detail (SQL queries, stored procedures, SSIS packages and reports)
  • Supporting the business’s technologies as listed below
  • Supporting monitoring platforms including Greenbone, Logrhythm, Bandura etc.
  • Delivering new technology solutions and enhancements as required by the business
  • Carrying out performance tests on application delivery
  • Remaining current with evolving technological products and features and constantly changing business needs, internal standards and industry best practice
  • Recommending corrective action (including restarting services and rebooting servers) to restore systems during an outage
  • Ensuring Server Ops environment hardware and software is properly documented, software licences and registration, equipment location and maintenance logs are kept up to date
  • Offering knowledge and mentoring of 1st and 2nd line support to enhance the overall support
  • Acting as an advisor on business and IT projects
  • Being available for out of hours support as set out in the on-call rota
• Compliance and security standards
  • Ensure compliance with applicable laws, business licences and documented procedures
  • Be instrumental in achieving certification and/or maintaining compliance to required standards such as ISO 27001, PCI DSS, Cyber Essentials Plus and GDPR
  • Adhere to all security procedures, ensure that security is considered as part of your day-to-day role and report any issues or non-compliances to the IT & Infrastructure Manager or COO, as appropriate
  • Adhere to all legal and policy data protection requirements (as per the company policy and the data protection statement), ensure that data security is maintained at all times, that no unnecessary data is kept and that any non-conformances are reported as above
  • Ensure all documents generated within the department adhere to document control procedures
  • Maintain office and desk tidiness.

Benefits

• Competitive salary up to £35,000 - £45,000 per annum
• Auto-enrolment pension
• Access to Novacroft's bespoke rewards scheme, which includes high-street retailer and gym membership discounts
• Access to our Employee Assistance Programme (EAP)
• 23 days paid holiday + statutory public holidays
• Extra day of holiday for every year of service
• Your birthday off work - in addition to your annual holiday entitlement
• Paid time out for volunteering
• To be part of a uniquely people-focused business and a supportive, sociable team.

If you're interested in this opportunity or feel you may not have the complete skillset but would like to hear more, then please get in touch.

Novacroft is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender.