Ecommerce Customer Experience Member
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Position Overview & Specifications
We are looking for a highly motivated and customer-focused individual to join our Shopify business as a Customer Service Representative. In this role, you will be responsible for handling email/ticket support and providing exceptional customer service to resolve customer issues in a timely and effective manner.
Responsibilities:
- Respond to email/ticket support requests from customers within established service level agreements (SLAs)
- Identify, troubleshoot and resolve customer issues with a high level of accuracy and efficiency
- Provide exceptional customer service by answering inquiries, resolving issues, and proactively anticipating customer needs
- Document all customer interactions and maintain accurate records in the customer service database
- Collaborate with other team members to resolve complex customer issues
- Continuously develop product knowledge to effectively respond to customer inquiries
- Provide feedback to the management team on areas for improvement in customer service processes and procedures
Qualifications:
- High school diploma or equivalent required
- 1-3 years of experience in a customer service role, preferably in email/ticket support
- Excellent written and verbal communication skills
- Strong problem-solving skills with a focus on resolving customer issues
- Ability to multitask and prioritize work in a fast-paced environment
- Strong attention to detail and accuracy
- Experience with Shopify & Gorgias or other e-commerce platforms is a plus
- Familiarity with help desk software is a plus
If you are interested in this opportunity and meet the qualifications, please apply with your resume and a cover letter detailing your experience and interest in the position. We look forward to hearing from you!
Job Types: Full-time, Part-time
Salary: From £24,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Gym membership
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Experience:
- Gorgias (required)
- Shopify (required)
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Ecommerce Customer Experience Member roles across Nurecover's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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