Customer IT Support Analyst
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
This role will have the following elements including:
- Business application and systems IT access management. Administrating access and passwords for end users to business applications and systems.
- Application Support and Systems Support to end users both remotely and at deskside.
- Coordination and assurance of IT Services ensuring the current managed service provider progresses and resolves end user IT issues. This will include managing support queues and ensuring incidents are progress and escalated.
- Resolving IT issues both remotely and in a customer facing environment such as experience in a Service Desk, Helpdesk, 1st / 2nd Line, 1st Line, 2nd Line or Desktop Support based role.
- Good knowledge of end user technologies and devices such as Office 365
- ITIL aware
- Ability to engage and work with a wide range of stakeholders
- Customer focused
There will also be travel to other regional offices on a weekly basis.
In return the company is offering the following package:
- Salary of £25,000 - £30,000
- Genuine Work Life balance
- 33 days holiday Inc. Bank Holidays, plus the opportunity to buy or sell up to 5 days
- Employee Recognition
- Agile working
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer IT Support Analyst roles across NXGEN's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £30,000 bracket, including retirement vesting and health parity.
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