Customer Service & Brand Ambassador (Russian Speakers)
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Position Overview & Specifications
Odun Promotions is the leading Travel Retail promotional company in Gatwick Airport working in partnership with both Dufry & Leading luxury brands since 2003 to help promoting their products whilst delivering a first class exceptional customer service.
Now Odun Promotions are expanding in Heathrow Airport and in search of unique individuals with a can - do attitude to be the future leaders of the company in Heathrow airport in the near future.
As an Odun representative, whether on Fragrances, confectionery, liquor or Tobacco
*You need to be unique in your approach towards your customers & your collegues.
*You need to have a passion towards customer service and helping people.
*You need to be positive, genuine, energetic, welling to learn and loving the concept of working in the airport.
*You need to be an excellent team player & communicator.
*You need to be flexible with your working hours, as you might be needed to work during evenings, bank holidays, Christmas and weekends.
*You need to be able to work between 5am and 10pm.
*You need to be immaculate with your grooming and sharp.
* You need to be excellent with your Time keeping.
*You need to be able to handle any products sold within the Duty free stores i.e (Alcohol, cigarettes, perfumes, etc....)
*You need to work on full time basis.
* You need to be over 18 years old.
*You need to prove your right to work in the UK and provide last 5 years checkable employment/education history to go through the airport security checks.
*No Criminal record and you will need to provide us with your dbs.
*You need to be Adhering to data protection protocols GDPR.
As a Brand Ambassador you will have an exceptional customer service skills as you will help our customers throughout their journey in Dufry stores to explore & choose from the wide range of products that are available in the stores and assist with their purchasing decisions.
We are looking also for professional Make-up artists.
We are looking for Liquor experts who have a great knowledge of Liquor, used to work as bar tenders and have a vast knowledge in cocktails.
*Please bare in mind that your Airport Security Full Pass might take up to 8 weeks to be obtained*
What you will get
- Hourly rate starts from £11 (Based on experience)
- Employee Discount on Duty Free Products.
- Luxury brands trainings.
If you are interested in joining our Odun family in Heathrow Airport please donot hesitate to send your CV
Job Types: Full-time, Zero hours contract
Salary: £11.00-£12.00 per hour
Benefits:
- Employee discount
- Flexitime
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- London Heathrow Airport: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to start your shift within the Airport operating hours 5 am starts and 10 pm finish?
Experience:
- Customer service: 2 years (required)
Language:
- Russian (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service & Brand Ambassador (Russian Speakers) roles across Odun Promotions Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £12 bracket, including retirement vesting and health parity.
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