User Researcher

Details

Reference number

272283

Salary

£30,950 - £46,157 Glasgow £30,950 - £43,649 London £33,400 - £46,157

Job grade

Higher Executive Officer Level 2a

Contract type

Permanent

Business area

OFGEM - Eserve - Digital Delivery

Type of role

Digital

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Cardiff, Glasgow, London

About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.

Our Delivery & Schemes Directorate is our delivery arm and manages a number of high-profile environmental programmes. It’s a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives to our work.

Working with multi-disciplinary agile teams, third party development partners and stakeholders, you’ll be a pivotal part of our in-house user research capability. As well as developing and advocating appropriate research strategies to understand user needs for a service, continually testing and improving products and services, you’ll help to upskill other members of staff and play an active part in building a User Research community in Ofgem. It’s fast-paced, stimulating work with exposure and involvement in different areas, as part of an experienced and knowledgeable team.

Job description

The ideal candidate will be highly motivated and outgoing and have a track record of applying user-centred design practices effectively in an agile development environment - GDS experience and awareness of standards would be desired. A personal insight into the diversity of service users, and the importance of services being usable and accessible for everyone, is a must. You’ll bring excellent knowledge and experience of user research tools and techniques, will understand the best approach to deploy in any given context. Innovative, methodical, and able to manage shifting priorities and conflicting views, you’ll also have excellent analytical and problem-solving skills and be comfortable with quickly developing evidence-based recommendations. Finally, we will look for the communication skills to present user research findings in a variety of formats and contexts, and in engaging and persuasive ways.

Person specification

• Strong understanding and experience of the different tools and techniques of user research. Understands the strengths and limitations of different methods and when to use them correctly. (LEAD)
• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Understands the diversity of users for services and the need to make services usable and accessible for everyone.
• Understands and has experience of user centred design practices and knows how to embed them into an agile workflow to deliver timely findings.
• Ability to align user research activities to inform decision making and action.
• Ability to communicate user research findings in a wide variety of formats and contexts, and in engaging and persuasive ways.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Seeing the Big Picture
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack attached for full details.

Benefits

Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Interest free season ticket loan.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the Role Profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Jen Hughes Email : recruitment@ofgem.gov.uk

Recruitment team :

Email : recruitment@ofgem.gov.uk