Customer Service Administrator
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Position Overview & Specifications
Job-type Full time
Salary £23k per year + Bonus + Benefits
Contact Annabel Clifford
Call Annabel
Email annabel.clifford.635C233A6.0@applybe.com
Reference 101213
Job Title: Customer Service Administrator
Location: Chippenham
Pay Range/details: £23,000 + company wide bonus
Contract Type: Permanent
Our client, a national fleet company, are seeking a customer service administrator to join their growing team, to assist the customer service advisors with the admin and data entry for various clients throughout the UK, and liaising with internal departments to follow up on a range of enquiries.
Key Responsibilities – Driver Care Administrator
- Writing up reports and notes from call operators
- Uploading information correctly into data management system
- Taking calls during busy periods
- Liaising with internal departments to follow up enquiries
- Excellent questioning and listening skills with an ability to assimilate accurate information
- Able to instantly build and maintain rapport with a range of people
- Articulate with a high standard of all round communication skills
Experience & Requirements – Driver Care Administrator
- Experience in customer service related role is essential
- A positive, confident, and approachable style when dealing with customers and other third parties
- Experience using a computer, internet, and email, and be able to rasp new software easily and quickly.
- Capable of using Microsoft Word, Excel, and Outlook to an intermediate level
- Good communication skills
What we can offer – Driver Care Administrator
- Annual Company Bonus (up to £5,000)
- Matched pension to 5%
- Death in Service – 4 x salary
- 25 days annual holiday entitlement + Birthday + Bank Holidays
- Salary Exchange - Holiday purchase scheme (up to 3 days)
- Salary Exchange - Car Scheme
For more information on this role, please contact Annabel Clifford on 01453 829 536 or send a copy of your CV to annabel.clifford@omegaresource.co.uk
Candidates who are currently a Administrator, Sales Desk Receptionist, Insurance Administrator, Administration Assistant may be suitable for this position
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Omega Resource Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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