Digital Support Officer

ABOUT US:

OnePlusOne is a leading provider of evidence-based digital behaviour change interventions (DBCIs). We specialise in translating research evidence into digital resources, combining science and experience to help people improve their relationships.

Our vision is relational capability for all.

We are all passionate about what we do; we are looking for someone to join the team with equal passion and commitment.

This is what our staff say about working at OnePlusOne:

“I wanted to join OnePlusOne because I love the idea that research and experience are used together to improve people’s lives. It’s not guesswork or speculation. It’s all based on academic expertise and a passion to help.”

Claire – Customer relationship manager

“Being a part of the team at OnePlusOne is really exciting as we are working on various projects that all have one goal in common – to provide people with accessible, evidence-based relationship help and contribute to a society where talking about relationships is normalised and their importance is a well-known fact. OnePlusOne’s work culture is very healthy, warm, understanding and stimulating – you can be yourself, everyone is always ready to help and support you, and what you say and think matters.”

Alex – Research assistant

Working for a charity that make a big difference to people’s lives is a very special thing. I am grateful that OnePlusOne offer flexibility meaning a great work life balance. Staff wellbeing is also a priority, which is refreshing. I really enjoy being a part of the team.

Gemma– Customer service administrator

THE ROLE:

This role has been created to support the senior UX and operations manager to resolve the various IT and administrative tasks that help us maintain these channels and help get us organised.

Working alongside a small but highly motivated team at OnePlusOne, this role will be instrumental in delivering on elements of OnePlusOne’s core contracts.

You will have experience of using various digital tools and admin controls. This includes familiarity with publishing via a CMS, DNS hosting and Google Analytics reporting.

LIST OF ACTIVITIES:

Maintain the running of existing services:

Day-to-day responsibilities will include publishing and managing content in our CMSs, monitoring our user base activity, collecting and analysing data across our channels to help inform the ongoing development of our user engagement and communications strategies, identifying user and development issues.

Other responsibilities:

· Publish content to websites via our bespoke CMS portal (Webflow)

· Maintaining the LMS system

· Help produce and maintain our reports in Google Analytics and Data Studio

· Distribute information above in an easy-to-understand monthly report to the board and rest of the team

· Liaise with our IT support team to resolve staff issues

· Support the operations manager in the Cyber Security process and testing

· Ensure all licenses for products are maintained and kept in order

· Support UX Manager in keeping GDPR policies up to date

· Support UX Manager in organising user testing sessions

· Provide tech support to team during webinars/presentations

ABOUT YOU:

You will have:

· Experience using and administering a LMS system

· Strong CMS and website maintenance skills (Wordpress, WebFlow or other)

· Experience in dealing with GDPR issues

· Good working knowledge of Google Analytics and Tag Manager

· Able to plan and implement a full user testing project

· Knowledge of Cyber Security protocols

· Ability to work on a number of different projects simultaneously

· Excellent and demonstrable written and verbal communication skills (e.g. Reports to external organisations, including government departments and simple summaries of data for internal usage)

· Experience with external applications such as Zapier, Miro, MixPanel, MemberStack

· Experience of using a CRM such as Monday.com

For a full job description, please email: opportunities@oneplusone.org.uk

BENEFITS:

• Remote working: we all work from home and meet roughly once a month in London.
• Travel expenses paid for the monthly meetings in London incompliance with our expenses policy.
• Flexible working hours (start and finish early/late plus other family-friendly, flexible working arrangements)
• 25 days plus Bank Holidays plus 1 day for your birthday.
• Later start on the first Monday of the month.
• Option to join OnePlusOne pension scheme.
• Free eye test.

EQUALITY DIVERSITY INCLUSION STATEMENT:

We are fully committed to respecting and treating everyone fairly. Our staff are all equal and everyone is given equal access to opportunities.

We encourage applications from candidates from diverse backgrounds.

• We will operate a blind recruitment process: the panel responsible for the shortlisting will not see any element in your application that might lead to unconscious bias.
• Candidates who are shortlisted for an interview will see the interview questions in advance.
• Should you require additional support with making your application please email opportunities@oneplusone.org.uk

HOW TO APPLY:

If you're interested in this role, please send your CV and answers to the questions below.

We are dealing with a high volume of applications, please bear with us, we will let you know within a week if your application has been successful.

Eligibility to work in the UK is required and you will need to be based in the UK.

Job Types: Full-time, Permanent

Salary: £27,000.00-£30,000.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• Please give an example of a time you have used Google Analytics to report on a site and the functionality you used. (max. 200 words)
• Please detail your experience in using and administering an LMS system. (max. 200 words)
• What experience do you have in using a CMS such as Wordpress, WebFlow or similar? (max. 200 words)
• Please detail your understanding of GDPR and the steps an organisation must take to ensure they adhere to it. (max. 200 words)
• At present we can only employ people based in the UK. Are you eligible to work in the UK and are you based in the UK?

Work Location: Remote