Collections Associate

Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX.
Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido.
Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.
The Opportunity
An excellent opportunity to join the finance team of a high growth company, at an exciting phase in its journey. The finance team strives to provide world class support to the company and its growth through operational excellence focusing on solutions and efficiency.
As a Collections Associate here at Onfido you will be responsible for collecting cash, managing relationships with our customers and ultimately reducing DSO days and aged debt.
The new role sits within a collections team of three, reporting directly to the Finance Director, based out of our London office with the option of working remotely.
The successful candidate will be driven and enthusiastic, have the ability to build strong relationships with both internal and external stakeholders, be able to work methodically with independence whilst also being a great team player.

As a Collections Associate at Onfido you will:

• Build relationships with our customers to ensure invoices are paid by due date and collection targets are met
• Maintain a clean aged debtors ledger
• Allocate customer receipts, and reconcile customer accounts within Netsuite
• Respond timely and professionally to customer queries
• Share customer feedback to our billing team to ensure continuous process improvements
• Work closely with Sales and Customer Success teams
• Communicate results regularly to management
• Work as a successful team with other Collection Associates

We’re looking for a Collections Associate who can display the below skills & experience throughout our interview process:

• Previous experience in a collections role
• An excellent communicator
• Have the ability to form relationships with internal and external stakeholders
• Takes pride in the work they are doing
• Organised and can work methodically with independence
• Ability to manipulate data within google sheets / excel
• Experience in dealing with multiple currencies
• Continually looks for ways to improve and ensures processes are most efficient
• A team player
• Previous experience in a tech company + immediately available is a big plus!

Onfido Culture
Onfidoer’s share a set of core values and want to hear from you if you believe in: > Succeeding together; you work collaboratively and put the team first > Taking pride; you care about quality, producing great work and customer / user outcomes > Creating customer buzz; you demonstrate a strong user / customer focus > Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others > Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Benefits We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive: > 25 days annual leave plus a day off for your Birthday. > Two paid volunteering days per year.* > Bupa Private Medical and Dental Insurance* > Life Assurance (3x Annual Base Salary)* > Pension with The People’s Pension (employer contribution 4% of base salary)* > Generous paid parental leaveFree mental health coaching provided online > Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy > Dedicated learning opportunities including using tools like Learnably with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more > Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events > Expense up to £300 (or local equivalent) to purchase workstation setup equipment > The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups

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  after passing probation

Onfido Balance
Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering: > Our Body benefits prioritise health, wellbeing, exercise and recovery. > Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working. > Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!
Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.