Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Assistant Required – Immediate Starts Available!
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
Competitive rates of pay and a great opportunity to kick start your career within the railway.
Job Role: Customer Service Assistant
Locations: Colchester Station (CO1 1XD)
Shifts: Shifts will vary. 0600 - 1800 / 1400 - 0200
Pay rate: £11.05 per hour
What makes working for Ontrak so good?
We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does a Customer Service Assistant do?
- Provide an impeccable customer service experience to customers and passengers on the railway.
- Ensuring passengers have bought tickets for travel
- Being vigilant and visible to all customers and other members of staff
- Assisting customers with the usage of lifts and luggage
- Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
- Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
- Must be confident in approaching passengers and helping with travel queries
- Always bringing and outgoing and positive attitude to the station
- Must be able to problem solve
- Constantly proactive during the day helping where needed
Essential Requirements
- You must hold valid ID to work in the UK and have a full national insurance number.
- You will be required to pass a drug and alcohol screening
If you are interested, please apply NOW or call the resourcing team today on 02082936188!
Job Types: Full-time, Temporary contract
Salary: £10.70 per hour
Benefits:
- Free or subsidised travel
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Are you able to get to and from Colchester Station for the times stated?
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Ontrak Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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