Welfare Advisor

Welfare Advisor
Full Time Salary
£32,900

Employment Type
Full time

Hours Per Week
35

Region
Merseyside

Location
Home Based

Contract Type
Permanent

Job Type
Support Services

Closing Date
24/04/2023

Ref No
1817

• We offer a competitive salary of £32,900 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.

Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role
We are looking for a Financial Inclusion Specialist ( Welfare Advisor) – on a permanent basis to join our Income & Financial Inclusion team. This role is a home-based role, supporting customers across the Merseyside area. There is no daily requirement to attend an office with the flexibility to attend as required.
The purpose of the role is to provide Financial Inclusion and welfare advice to customers to help to maximise their income.

• You will manage financial inclusion referrals, including visiting customers in their homes and supporting them with financial wellbeing and coaching to maximise their income by assisting with benefit applications.

• You will work alongside external partner organisations to ensure that customers have access to all available support and advice to bring about financially sustainable tenancies.

• Be the organisation and customer contact with DWP, supporting customers through their Universal Credit claim.

• You will work closely with our neighbourhood team to ensure that local income, poverty, and deprivation issues are addressed.

What we require?

• Knowledge and awareness of housing regulations and law, (preferably with CIH qualifications) and of welfare benefits and Universal Credit.
• It is desirable that you have experience of working in a financial inclusion role previously with a good understanding of the current welfare programme or working in roles such as a work coach, financial wellbeing coach or welfare advisor.
• Experience in developing partnerships working with support agencies, local authorities, and community groups.
• An understanding of the County Court rules and procedures and government legislation for dealing with debt.
• You should also have a full UK driving licence and access to your own vehicle.

To learn more about the role please view our day in the life video: https://youtu.be/86pwHNccLnU

About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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Job Types: Full-time, Permanent

Salary: £32,900.00 per year

Benefits:

• Company pension
• Flexitime
• Sick pay
• Store discount
• Work from home

Schedule:

• Flexitime

Work Location: Hybrid remote in Liverpool, L1 2SA