IT Technician

We have an opportunity for a motivated individual to join a successful IT consultancy company in Dundee.

Primary Duties and Responsibilities:

• Be the first point of contact for clients reporting ICT issues, faults or requests; contacts are typically by telephone or by email or face-to-face;
• Ensure that all ICT issues, faults and requests are logged into the helpdesk ticketing system;
• Monitoring and maintaining computer systems and networks;
• Assist in other duties relating to the day-to-day maintenance and of the client's computer systems;
• Installing and configuring computer hardware operating systems and applications;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritising and managing many open cases at one time.

Personal Skills and Attributes

• Positive 'Can Do' Attitude
• Good problem-solving skills
• Self-motivated
• Good communication & organisational skills
• The ability to work alone or as part of a team
• Analytic and methodical by nature without jumping too quickly to conclusions
• The ability to prioritise, work under pressure and meet deadlines
• A clear understanding that is admitting failure or defeat can be used to put things right and in perspective, excuses cannot
• Full UK driving license and access to a vehicle is essential.

Technical Skills

• Microsoft Windows PC operating systems
• Office 365 and Azure
• Microsoft Windows Server
• Cloud Telephony
• Networking - DHCP, DNS, routers, switches
• IT Security & Data Backup Technologies
• Experience of Virtualisation
• TCP/IP, DNS, DHCP, NAT, VPN, router config, VLANs

Job Types: Part-time, Contract, Permanent

Salary: £20,000.00-£28,000.00 per year

Job Types: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm, Apprenticeship
Part-time hours: 25 per week

Salary: £20,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Work Location: One location