Field Service Engineer - Newcastle Upon Tyne

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
Role Overview Installation, repair and maintenance support of mainly the Rapiscan’s ADS / CT products in the UK & EMEA, but also providing support for the full range of the Checkpoint & Trace products. Responsibilities

• Installation and service support of Rapiscan’s ADS / CT products at customer’s premises, primarily at Newcastle Airport but may include other locations throughout the UK and overseas.
• Routine preventative and breakdown maintenance of the Company’s equipment at customer premises in the UK and EMEA.
• Provide out of hours standby cover as part of established teams.
• Carry out basic Operator and Technical training when required at customer premises.
• Carry out site surveys and advise customer on technical matters prior to installations.
• Learn the basics for the full range of the Checkpoint & Trace products, so assistance can be given to other teams.
• Provide feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

Qualifications

• Previous working in a customer facing environment would be beneficial.
• Electronics and Computer experience essential, along with working knowledge of Microsoft office related programs.
• Must have qualifications in subjects relevant to the role.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.