Print Production Assistant

To manage and facilitate OTG Print Customer requirements

Key responsibilities & accountabilities

• Ensure Stock lines are replenished in a timely fashion following CIT procedures
• Artwork proofs are checked for accuracy before submission to the client
• Manage all bespoke Customer requirements and meet all Service Level Agreements
• Monitor stocking levels and overstocked lines
• Manage quotations and ensure best buying
• Ensure all orders are processed in a timely fashion and deadlines are met
• Review high value purchase orders
• Purchase order/Sales order progress
• Take on Customer requests for non received goods and follow escalation processes with warehouse and suppliers
• Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you
• Implement new print business with Sales/on boarding new Customers as required
• Identify areas for improvement in both new and existing accounts
• Manage margins of both new and existing print business to meet the minimum requirement
• Protect margin and work with clients and business with regards to gainshare
• Ensure all standards and procedures are met
• Challenge margins with the Sales Team as necessary or escalate if needed
• Have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
• Implement the new Print Software
• Manage distribution and campaign requirements/projects as necessary
• Review old and new products for opportunity to re-engineer and suggest ways of reducing cost of goods
• Manage web2print product and client requirements through Studio and Epoch solution

Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Key competencies

Agility – Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.

• Work within often very limited time constraints
• Adapt to Customer’s changing demands during print process
• Be proactive when facing operational challenges

Partnership – Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.

• Develop a positive working relationship with all OTG Print Team Members
• Collaborates with fellow ASE’s
• Works closely with OTG Customer Services and OTG Sales

Innovation – Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

• Will ensure Customer’s Print requirements are produced by the most effective solution available

Integrity – Takes accountability and owns issues. Finds solutions to challenges and is trusted to delivery consistent high quality outputs.

• Can own the process from initial enquiry to delivery whilst maintaining consistent communication with both internal and external Customers throughout.

Qualifications or equivalent experience

• Previous Print Customer Service Centre experience
• Knowledge of Print Processes
• Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process

Skills & Knowledge

• Attention to detail and be totally service oriented and understand the “customer experience”
• Ability to identify key areas for improvement and implement strategic plans
• Effective communication and motivational skills
• Confident telephone manner
• Strong excel skills

Department: Print Job Type: Full Time Job Location: Ashton-under-Lyne Salary: Dependent on experience