Service Delivery Manager

Date Posted: 2023-01-25-08:00 Country: United Kingdom Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK. Service Delivery Manager London Salary: Competitive + Benefits If you live in a city, chances are we give you a lift or play a role in keeping you moving every day. Otis is the world’s leading manufacturer, installer and servicer of elevators, escalators and moving walkways. Every day we move more than 2 billion people. Today, our focus more than ever, is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are looking for a service delivery manager to work across London, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organisation for years to come. What can we offer you?

• The chance to join a global, market leading brand and contribute to ongoing transformation and digitisation initiatives
• The opportunity to work in a challenging and visible role, key to the company’s success
• An attractive salary & benefits package including bonus, company car/ allowance and other corporate benefits
• Clear career progression routes and a real commitment to professional development, including access to funded learning schemes up to and including degree level qualifications
• A culture which encourages innovative ideas and appreciates our talent is the key to our success

What are we looking for? A talented and ambitious Service Delivery Manager for our escalators division. The main goal of this role is to proactively manage a portfolio of Otis’s key commercial customers within the London area. As a Service Delivery Manager, you will:

• Bring a commercial, professional approach to the area
• Ensure high levels of customer service are delivered
• Adhere to all safety procedures
• Manage a small team of Escalator Service Engineers
• Have management responsibility across a wide range of areas – quality, safety, budget, people, customer and service delivery

To be successful in this role you will:

• Be a highly effective communicator, who can be assertive when required
• Understand the importance of meeting deadlines whilst ensuring effective customer service
• Provide accurate and relevant metrics for customers and internal stakeholders
• Be IT literate in order to respond at pace to customer queries

We would consider candidates with existing lift industry experience who have perhaps managed a small team and are looking for their next step in management. Or a people manager with an existing track record in leading successful teams who are looking to move in to the fast-paced, dynamic Lift & Escalator industry. It would be preferable that you have a background in building services, facilities management, construction or retail management. More about us: Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! We are interested in hearing from talented and ambitious Area Service Managers, Field Managers, Operations Managers, Facilities Managers and Service Supervisors who can demonstrate evidence of managing, coaching and motivating teams and who live within a commutable distance central London. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.