Customer Care Advisor

Please note we are looking for candidates local to Cardiff due to the requirement for training and monthly meetings to be completed on site.

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Care Advisor.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Snow + Rock and Runners Need to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

• Providing excellent service to our customers via telephone, chat, and email
• Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
• Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
• Driving sales by providing good customer service and product knowledge
• Maintaining a high level of accuracy and attention to detail
• Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations

Please note this role is 40 hours per week.

You’ll fit right in if you have:

• Great people skills
• A confident and positive approach
• Experience working as part of a team in a call centre environment

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £22,800 per annum
• Seasonal incentive of up to £750 per annum
• 40-60% discount across our range of products
• Up to 33 days holiday with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

This advert may close early if sufficient applications are received.