Business Operations Manager - Field Services

Location - flexible, some travel required We’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? The OVO Group’s mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. In OVO Metering we are working hard to give every customer of OVO a smart metering system that will enable them to control their energy and make choices about how they become more energy efficient. Working within Field Services, you’ll be part of a large team who are restless and passionate about creating a better future for all. We are always open to new things, and curious to create solutions that our customers will love. We are constantly learning to innovate the way we operate and set bold goals that deliver on our strategic priorities. What will I be doing? As Business Operations Manager you will help develop a new function that will enhance our ability to understand our employees and the best ways for our teams to be successful. Your role is critical and highly visible across Field Services. Key Responsibilities Transparently drive all cross-functional decisions that impact our defined objectives and key results, supporting the Field Services Leadership Team Drive accelerated deployment plans with Heads of Department to embed continuous improvement opportunities Facilitate construction of a series of projects and initiatives to deliver specific capabilities in a cost effective and benefit driven schedule. Regularly direct the delivery of projects through active sponsorship, leadership and involvement in specific initiatives to ensure they meet time, cost and quality requirements. Lead on the design and implementation of our new Centrical platform -which will deliver development for our teams in customer service, training, and learning with performance visibility and advanced gamification Bring together management reporting, employee feedback and customer insights to define and execute projects and scalable solutions to solve problems. Participate in the definition of goals that will enable Field Services to achieve success in improving performance, reducing cost per install whilst increasing employee engagement. Collaborate with other leaders across Field Services to identify and implement best practices Ensure consistent and efficient execution of team engagement activities by working closely with internal business partners to drive adoption and implementation of standards, processes and policies that are suitable for Field Services. Create and deliver practices which develop - and maintain - positive working relationships between OVO and its employees. Working together with our People team, bring together and work closely with Trade Union and employee representatives forums, Actively participate in discussions by providing a focus on a problem we are trying to solve through the lens of an employee’s experience, helping the Field Services Senior Leadership team to peel back layers and uncover root-cause of risks or issues caused by poor experience. Is this the job for me? Essential skills and experience: Experience in a large field-based environment supporting a large retailer Experience in collecting and exploring views from a wide range of colleague groups - and interpreting data, to drive valuable insight and actionable recommendations Ability to work independently with limited general supervision and prioritise competing demands. Can create a compelling picture of what success could look like. Can frame ideas in business outcomes and benefits and inspires others behind these. Can demonstrate success in operational roles that gives you a well developed empathy of the challenges and opportunities faced by front line teams and leaders in Operations. Has the ability to combine feedback from front line teams, with an understanding of business objective and stakeholder requirements - in order to put together content and material that brings teams together behind our goals Champions the benefits of engagement and through your own passion, builds support and commitment to ideas Has experience of coordinating activities and projects across a range of multi-functional team; both field and office/home based Can build strong relationships and bring together participants with different skill sets, - in doing things differently to achieve better results. Can own and drive projects through to completion delivering targeted benefits – balances delivering some projects themselves with delivering results through others. Ideally you will have… Experience of managing budgets Strong organisational and project management skills Experience and/or interest in gamification and using data visualisation to inspire performance Brilliant benefits for a world-changing teamOur people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!