Performance & Operations Analyst

We’re making zero carbon happen We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge? Do great green things with OVO Energy So much has changed since we launched in 2009. Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one. Everyone belongs at OVO Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you. Where in the world of OVO will I be working? You will be working within the Performance & Operations team where our key focus is to ensure the Growth function delivers our customer numbers targets for multiple business streams (Energy, Home Services, Smart, Zero Carbon Living and Energy ‘Plus’) across the OVO Family of Brands. We drive accountability and deliver transparency on how the Growth function (part of the Commercial department) is delivering against key objectives What will I be doing? You will be supporting the Performance & Operations team in the preparation of a suite of reports and analysis, ensuring all data is correct and assisting in identifying any trends in the data. You will be ensuring that all forecasts are updated monthly and run through the various models to ensure the correct output. You will be the main point of contact for co-ordinating all data submissions from channels and assisting the commercial managers in dealing with queries around the teams reporting Key responsibilities include: Preparing the weekly and monthly performance reports with all sales and retention related data. Tracking and updating all key actions from key meetings Updating rolling forecasts each month with the latest actuals and running through the latest sales and retention submissions. Constantly reviewing all key forecasting assumptions, understanding rationale for changes from the business as well as validating the data with actuals. Forecasting short-term gains based on current performance for all products. Managing the forecasting model configuration to ensure it reflects committed or emerging commercial strategies Developing decision making models to assist the wider commercial teams in ensuring decisions are made to optimise long-term value, including the allocation of spend for CAC. Supporting the Performance & Operations team on ad-hoc requests. Being a key data expert for the team - ensuring data consistency with the BI & customer retention team. Is this the job for me? The ideal candidate will have previous experience working in a data-driven role and be comfortable dealing with large datasets Ideally you will have: High proficiency in Excel/Google Sheet and experience with visualisation tools (e.g. Power B.I, Tableau) Good working knowledge of SQL and other data retrieval tools Experience and knowledge within the energy sector will be an advantage A keen eye for detail and the ability to produce high-quality deliverables. Strong problem solving, analytical, and critical thinking skills Ability to work with large data sets and to synthesise information and draw meaningful conclusions Ability to collaborate with others and work with a high degree of autonomy Experience of working in a fast paced environment where prioritisation is required Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders. Brilliant benefits for a world-changing teamOur people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home. For starters, you’ll get 34 days of holiday (including bank holidays). Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. Oh, and one last thing... We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!