Customer Operations Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Guaranteed hours customer service contract.
We are P&O and we are going through some exciting changes. With an enviable heritage and fantastic brand recognition there has never been a better time to join us.
We are looking for a Customer Service Agent to work with the management team to provide a seamless experience, whilst delivering excellent customer service to our tourist and freight customers.
The day to day duties will include - freight and tourist check-in, dealing with customer queries and data entry, in conjunction with government agencies requirements.
This role is based on a 6 month rolling contract and shift work will be required to support a 24/7 operation.
To be successful in this role it is essential that you have the following skills:
- Excellent customer service skills.
- Fantastic verbal communication skills.
- Good IT skills.
- A flexible approach to day to day duties and the ability to switch roles when needed.
- Great dispute resolutions skills.
If this sounds like your ideal role what you are waiting for? Apply today using the link below.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Customer Operations Agent roles across P&O Ferries's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,983 - £19,983 bracket, including retirement vesting and health parity.
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