Dutch Speaking Customer Service Champion
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Join a team looking to expand into new markets globally.
- Great potential for career progression in customer service.
About Our Client
The client's Customer Service team is based in Essex - Colchester. They are looking for a Dutch Speaking Customer Service Champion to represent the Danish market in their growing team. A retail company specialising in Sports and Nutrition products, the client is looking for someone to handle customer queries efficiently and professionally.
Job Description
The main responsibilities of a Dutch Speaking Customer Service Champion:
- Managing customer queries via telephone, email and live chat on a day to day basis.
- Updating customer's orders and accounts via online and in-house databases.
- Checking and amending live orders were appropriate.
- Liaising with couriers via telephone and web regarding customer's deliveries.
- Delivering a first-rate customer service experience in all cases.
- Keeping emails up to date with a response time of 1 hour.
- Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching.
- Carrying out any other ad hoc duties requested by your line manager to support the customer service function.
The Successful Applicant
The successful Dutch Speaking Customer Service Champion:
- Enthusiastic and bubbly personality.
- Fluent in Dutch both written and verbal communication.
- Ability to communicate professionally via telephone and email.
- Strong team player and flexibly in regards to working hours.
- Affinity to sports nutrition and/or fitness is an advantage.
What's on Offer
What is on offer for a Dutch Speaking Customer Service Champion:
- 60% company discount
- Company pension
- Perk Box subscription
- Cycle to Work scheme
- Summer working hours
- Medical Cash Plan
- Great company culture with staff socials
- Hybrid work
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Dutch Speaking Customer Service Champion roles across Page Personnel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £25,000 bracket, including retirement vesting and health parity.
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