Web Product Manager

We LOVE pizza! It brings us all together. The world deserves BETTER PIZZA and we deliver it!

We are more than just a pizza company; we’re a pizza family and our secret ingredient is YOU!

Looking for a Web Product Manager

Role Offers:

• Competitive Salary
• Contributory Pension
• Employee discount program on shopping, gym memberships, holidays and much more
• Bonus

Job Summary:

The Papa John’s Digital & Technology team is responsible for providing world leading digital experiences, marketing tech, operations tech, and fanatical support for our franchisees.

We are an iconic brand with an established and well-deserved reputation as experts and leaders in channel innovation and outstanding quality, delivered quickly. The Digital & Tech team are always on the lookout for the next opportunity to improve the experience for our customers and franchisees and sell more pizza, while making sure that every penny we spend matters.

The Product Manager (Web) is accountable for developing, optimising, and managing our portfolio of websites to give the best experience for our customers and the best return for our business.

Our Digital Product Managers are at the sharp end of product delivery. Taking charge of the website, you’ll be responsible for analysing commercial performance, defining new features, prioritising them, writing user stories, reviewing solutions, defining acceptance criteria, and approving the work your delivery teams produce. You’ll work with stakeholders in a dynamic and fast paced environment to make high quality decisions quickly and make sure that the business (most importantly, your development team) is fully engaged.

To succeed, you’ll clearly be familiar with scrum and have worked as a product owner / product manager (or similar) previously. You’ll be a digital expert and evangelist, familiar with the full digital product lifecycle. You’ll be commercially literate and used to using data to help you form plans and strategies. There’s a big “people” element, too – you’ll be a strong communicator and leader, instilling confidence in your team and your stakeholders, up to C-sure level

Accountabilities:

• Product Manager within a digital Agile Software Delivery environment (Scrum)
• Familiar with ‘product ways of working’.
• Works with designers to produce and optimise the detailed customer journey / UX.
• The “single decision maker” for the Scrum team, responsible for making sure stakeholders are consulted & involved as appropriate.
• Writes user stories, sets acceptance criteria, prioritises them and sells them to the Scrum team and wider business.
• Sets the quality bar & commercial goals and ensures they’re achieved.
• Communicates the product vision and goal for features to the Scrum team, ensuring that they understand both what they’re supposed to do and why, so that they can make smart decisions.
• Assesses and communicates delivery risks.
• Identifies the interdependencies between different scrum streams.
• Networks across business areas, including campaign, tactical and product launches, to ensure they have full context in their work.
• Works with PJ stakeholders (up to Director / VP, with occasional exposure at C-suite / SVP level) and franchisees to agree the feature roadmap for their product and ensure continued engagement.
• Works closely with Software Testers to develop automated (behaviour/test-driven) test cases.
• Works with Scrum Master to ensure the Scrum process runs effectively and that any blockers identified are effectively removed.

We’re an agile and innovate company, so the successful candidate will be expected to develop new ideas and improvements to help the business grow and become more effective

Knowledge:

• Proficient in product ways of working
• Good working knowledge of Scrum
• Use of structured analysis methods
• Use of data to inform decisions and push innovation
• Use of analytical tools such as ClickTale, Google Analytics
• Involvement in all aspects of the project lifecycle
• Commercially literate
• Good working understanding of interaction design, user experience design and graphic design (note, does not have to be “hands on”, but must be able to critique and identify good vs bad)
• Good working understanding of common digital technologies (note, does not have to be “hands on”, but should be able to understand the role that different technologies play in delivering a good digital product)

"At Papa John’s, people are always our top priority. Our secret ingredient is YOU. Working with Papa John’s is a great place to work. We are more than just a pizza company; we’re a pizza family.

You work hard every day for your family and we’re always hard at work to take care of ours. You deliver quality and awesome service to our customers. We will deliver possibilities to you!

Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!

At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people.

Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
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