Customer Service Advisor - 12 Month FTC

Do you know what excellent customer service looks like?

Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced environment?

Come and work for Paradigm Housing Group in our Contact Centre where, as part of the team you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”.

We want to hear from people who are passionate about customer service, possess a strong work ethic and a flexible approach. You’ll always be busy dealing with colleagues across the organisation to help customers with housing and repairs related matters. No one day is the same and you’ll find the work highly rewarding. If successful, you’ll be handling a diverse range of enquiries by phone and email using your excellent telephone manner and writing skills. A comprehensive training plan awaits the right candidate. Our induction programme requires you to work full-time hours in the office for the first 4/5 weeks. After this, you will work from home 3 days per week and in the office for 2 days per week.

Paradigm Housing Group, a Best Companies place to work, has several Customer Service Advisor roles available. The role is full-time working 37 hrs per week, Monday to Friday between 8.00am and 5.30pm

About us

We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

• Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to conditions
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
• Annual Bonus potential
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
• Remote / hybrid working
• Up to 3 paid Volunteer days a year
• Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
• Car Leasing scheme (subject to conditions)
• Rewards platform
• Opportunities for career advancement –
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible ways of working and welcome applications from all sections of the communities we work in.

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.