Service Desk Analyst

Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
Is this the role for you?
CBS News is the news division of ViacomCBS Inc. (NASDAQ: VIAC). Producing television programs including CBS Evening News, CBS This Morning, 60 Minutes, 48 hours and Face the Nation as well as CBS News Radio. The London Bureau provides international news coverage for all broadcasts across the division What will you be doing?
The IT support engineer will join a team providing multi modal onsite and remote IT technical assistance for CBS News staff in the EMEAA region. This will include a shift-based operation in the Support suite where they will work a mix of hours, solo or alongside the IT Manager.
Attending to support requests via email, textual chat or voice.
On the call, step by step guidance for end users and other technical staff.
Documenting items in a knowledgebase.
Working with other teams to resolve problems with computer systems or the network issues.
Monitoring, maintenance troubleshooting routines including software installations and updates What are we looking for?

Essential:
Strong computer and troubleshooting skills.
Good customer service skills
Experience with both PC & Mac hardware.
Communicate and guide clearly and effectively
Ability to prioritise requests
Understanding and experience in the following applications\technologies
Windows 10
Slack
O365 suite, Teams, Share-point.
VPNs
OKTA 2FA
AWS VMs
OS imaging
NAS storage

FTP Desirable Knowledge:
Electronic newsroom production system (user level)
Image, video and audio file type - manipulation.

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing uk.recruitment@vimn.com or calling 0207 555 1234. We can then ensure your experience and visit is as smooth and enjoyable as possible.