Housing Services Manager

Housing Services Manager

Housing Operations

Parasol Homes Limited

Location: Watford

Salary: £42,197 per annum

The Operational Team at Parasol Homes Limited are looking for a Housing Services Manager to lead a team providing customer focused housing management service to the Association`s specialist supported housing residents in rented accommodation.

The role involves managing a team of Housing Officers who cover a geographical patch of properties and duties will include:

• To provide both leadership and strategic direction to a team of Housing Officers, including covering any periods of absence within the team.
• To be responsible for the operational day to day management of the service/s, ensuring continued compliance with relevant legislation.
• To promote high tenancy and housing management standards in line with direction from senior management, internal policy/procedure, and the regulatory standards, managing the cost effectiveness and ensuring the service meets the needs of its tenants/customers.
• To exercise effective control over budgets, quality, and performance of employees and the service/s.
• Establish good working relationships with care/support providers and other stakeholders, such as Local Authority contacts.
• Work with the Finance Team to ensure GHB and ISC are collected as expected and on budget.
• Work with your team and senior management to further develop the tenancy and housing management services and wider business in line with organisational priorities.

Benefits include:

• Free DBS
• 25 days paid holiday (plus Bank Holidays)
• Workplace pension scheme
• £42,197 pa for a 40 hour a week contract
• Commitment to health and wellbeing as a ‘Mindful Employer’
• Regular support from your line manager and colleagues
• Ongoing professional development and support to deliver outstanding support
• Friendly and supportive team environment
• Mileage paid for car usage

The successful candidate will need to be confident using their own initiative to respond to situations and problem solving, whilst having the ability to remain calm under pressure. You will need to have previous experience of managing a geographically dispersed team and as part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice, providing expert guidance in relation to these to the team. Experience of working within a similar role and providing reports to senior management is essential to allow you to hit the ground running. Due to the nature of the role, you must have a driving license and access to a vehicle and either a Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing is desirable.

Parasol Homes is a registered provider of specialised supported housing and is extremely proud to provide vulnerable adults with safe and secure homes of their own with innovative and responsive care and support services. This enables our customers to sustain their tenancies and lead independent and fulfilling lives. Our provision includes intensive housing management services, housing with care, move on accommodation and our housing and support services for those who are homeless or are at risk of becoming homeless. We are an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Salary: Up to £42,197.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Watford, WD17 1HP: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 1 year (preferred)
• Property management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person