Assistant Head Concierge
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.
As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
As our Assistant Head Concierge, your role is to support the Head Concierge and represent the department in their absence.
We are looking for our Assistant Head Concierge who:
- Has excellent interpersonal skills and the ability to connect with others
- Promotes a helpful and professional image to our guests and our team
- Manages requests promptly, helpfully, politely, and with a caring attitude
- Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
- Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
- Who possesses a good command of English and excellent communication skills
- Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as an Assistant Head Concierge or Concierge in a Hotel
Benefits of working for us as our Assistant Head Concierge:
- Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata) – these increase with service!
- Salary: £26,750 per annum plus great benefits
- Discounted gym memberships
- Access to free financial and mortgage advice
- Shift patterns are shared at least 2 weeks in advance so you can plan your life around work!
- Discounted hotel staff rates
- Two meals per day, every day (including days off if you wish to come in!)
- Great Learning and development opportunities
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Assistant Head Concierge roles across Park Plaza's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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