Customer Relations Advisor (FT)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.
This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of three days each month.
To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.
Key Responsibilities:
- Taking a high volume of calls regarding customer inquiries and orders.
- Generating and processing orders as per customer requirements.
- Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general enquiries.
What we are looking for in a successful candidate:
- Great communication/interpersonal skills verbally and written.
- Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
- Taking ownership of customer enquiries through to resolution by delivering an efficient service and having a “customer first” attitude and approach.
- Able to work in a fast-paced environment and achieve daily KPIs and deadlines.
- Great multitasker, able to switch between high-volume calls and back-office work.
- A natural flair for customer service over the phone and face to face when dealing with internal and external customers.
- Ability to liaise with multiple departments to get the best outcome for the customer.
- Being proactive, solution minded and able to problem solve.
- Having a positive work attitude and being a team player.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Relations Advisor (FT) roles across Paul Rhodes Bakery Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,702 - £23,702 bracket, including retirement vesting and health parity.
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