Customer Service Advisor

What we’re looking for:

• Do you have experience working in an environment where you use different methods of communication and are expected to provide a high standard of performance?

• Do you have experience committing to high standards of customer care and service delivery in an environment where customers may display challenging behaviour?

• Do you have experience using IT systems as a source of information, to record information and input transactions with customers to ensure an up to date and efficient service.?

If you do, this role is perfect for you! Here at Peabody we have an opportunity for Customer Service Advisors to join the team on a permanent basis. This is a hybrid role working between the Pitsea office and home. We have full time & part time opportunities available.

A bit about the role:

As a Customer Service Advisor you'll be the first point of contact for all customers contacting the Customer Hub regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution . Some of the key results for the role include:

• Meet agreed individual performance targets and contribute positively to the achievement of team targets and the success of the Customer Hub and the service generally, providing cover and support for other team members as necessary or directed.

• Obtain information on behalf of the customers from Asset Management, repairs and maintenance contractors and schedulers, to enable clear and comprehensive responses to be provided.

• Deal with routine enquiries from leaseholders regarding maintenance.

Hours: Between Mon to Fri 07.50am - 8pm and Sat 08.45am - 1.00pm.
You'll need to be available to work rotating shifts that can fall anytime between this pattern.

• 10am - 3pm (5hours)
• 12pm - 5pm (5hours)
• 1pm - 6pm (5 hours)

Applicants who weren't successful within the last 3 months need not apply.

A bit about us:

We’ve been around for over 160 years and are one of the UK’s oldest not-for-profit housing associations. But our focus is always on the future. We exist to help people flourish. We do this by providing great homes and housing services, making a positive impact in communities and creating an inspiring, inclusive place to work.

We’re an inclusive organisation which enables our residents, customers and colleagues to thrive. Customers shape our services, and their voice and experiences empower change. Colleagues and customers develop and grow together in a culture which supports growth and celebrates diversity.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates

• Two additional paid volunteering days each year

• Flexible benefits scheme, including family friendly benefits and access to a discount portal

Are you ready to apply?

To be considered for the Customer Service Advisor role, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.

If you need to ask us anything else at all, feel free to drop an email to recruitment@peabody.org.uk and one of our team will be in touch.