1st Line Support Role Full Time Permanent
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Position Overview & Specifications
1st Line Support Engineer
Pearson Carter are currently working with a company within the educational sector, they are a multi-academy trust consisting of four secondary and five primary schools.
They are offering a salary of up to 27k+ benefits
Responsibilities:
- Log all support requests with relevant information on helpdesk
- Update each open call, once every day, unless it is on hold
- Resolve every call within its SLA
- Find and implement solutions to resolve issues
- Support with administration of IT systems and tools
Experience:
- Managing Windows Computers
- Installing software
- User support
- Maintaining printers and other computer peripherals
- Basic support of MS office packages
Salary:
They are offering a salary of up to 27k
Location:
London – 5x a week
How to Apply:
Please reply asap along with your CV to be considered for this position. You can also reach out to me on [email protected] or 0191 406 6111.
Pearson Carter is the Global Leader in Microsoft Azure Recruitment with specialist roles across the globe – www.pearsoncarter.com
Azure, Microsoft, IaaS, PaaS, SaaS, Cloud, Office 365, Infrastructure, DevOps, CI, CS, Pipelines, Data, Engineer, Architect, Platform, Security, Servers, Storage, Development, Applications, Virtualisation, Hardware, Software, Hybrid, Middleware, Runtime, App, Virtual, Computing, Apps, Application, Bespoke, Ireland, Northwest, Dublin, Cork, United Kingdom, Newcastle, London, Manchester, SysRemote, Azure SQL, London, Microsoft Azure, Microsoft Azure Tech, Azure Tech, Remote Working, Project Manager, IT Project, IT Project Manager
Job Overview
- Location: London, UK
- Job Title: 1st Line Support Role
- Salary: £25000 - £27000
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Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st Line Support Role Full Time Permanent roles across Pearson Carter's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £27,000 bracket, including retirement vesting and health parity.
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