Head of Operations

Head of Operations

Role Profile

Role: Head of Operations

Term: Fixed term to cover secondment until Oct 24 with the potential to extend

Salary: 34 – 36k

Responsible to: Director of development

Pension: 6% employer contribution

Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours: 37.5

Annual Leave: 29 days & 8 bank holidays

Key aspects of the role

• Support, line manage and develop the management team ensuring consistency in staff management (Idva /KBOP & Accommodation).
• Embed a culture of high standards of performance across teams taking the lead for quality assurance (Including our Leading lights accreditations).
• Work with the management team to design and implement an internal staff development programme incorporating organisational values and culture with a focus on staff wellbeing.
• Work with the senior leadership team to identify gaps in accessibility. Develop and grow services to meet the needs of all victims of DA.
• Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.
• Embed Pdap values and culture in all aspects of service delivery.
• Deputise for the CEO in her absence when required.
• Take part in the management back up on call rota.

Delivering Quality Services

• Support the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.
• Support the continuous development of staff and managers and celebrate success.
• Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.
• Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.
• Ensure Managers adhere to agreed budgets related to their service.
• Assist SLT in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.
• Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.
• Support the management team to develop their teams including development of performance improvement plans where required.
• To oversee Pdap case management systems ensuring they are fit for purpose.
• Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.
• Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.
• Work with our external HR consultants where required ensuring we adhere to employment law and best practice.
• Keep up to date with new developments, research and innovation incorporating these into service provision.

Working in Partnership

• To promote Pdap ethos and values across the organisation and in external partnerships.
• To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.
• To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.
• To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.
• Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.

Promoting equality, diversity & inclusion

• Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.
• Contribute to regular review and updating of equality action plans identifying areas we can further improve.
• Champion equality and diversity principles in practice.
• Actively and appropriately challenge all forms of discrimination.
• Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.
• Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Person Specification

Skills &Experience

Essential/Desirable

At least 2 years experience in a senior management role

Essential

Experience managing and working to organisational budgets

Essential

Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc

Essential

Experience of working in the third sector

Desirable

Experience managing multiple contracts

Essential

Ability to work independently and within a management team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands

Essential

Ability to analyse data to identify gaps, and actions and write high quality reports and action plans

Essential

Proven track record translating strategy into operational delivery

Essential

Experiencing identifying funding opportunities, bid writing and fundraising

Desirable

Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.

Essential

Experience & confidence delivering presentations/ training and talks to wide range of audiences

Essential

Knowledge

Essential/Desirable

Excellent understanding of the principles of Management and leadership theory

Essential

Sound understanding of domestic abuse and VAWG

Essential

Knowledge of charity governance and financial management

Desirable

Excellent understanding of contract compliance and implementation of such in service delivery

Essential

Understanding of commissioned and non-commissioned service delivery contracts

Essential

Excellent understanding of quality assurance

Essential

Commitment to working in partnership and building strong relationships with stakeholders

Essential

Excellent understanding of and commitment to equality, diversity and inclusion

Essential

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: From £34,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

Application deadline: 03/04/2023
Reference ID: Head of Ops
Expected start date: 08/05/2023