Communication and Content Support Agent (m/f/d)
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
- Reservations related tasks such as handling communication for the brand
- Handle complaint emails and follow up with property and ensure complaint is resolved
- Managing property content on all booking channels via our content management tool
- Streamline general website updates coming from E commerce and Marketing
- Overseeing room type descriptions and related translations internal and external
- Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
- Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
- Reporting daily business, occurring issues and important information to the HORs
These are your talents:
- Experience - you've already worked in a similar role
- Software skills - you are familiar with Microsoft Office
- Plain speaking - you are in contact with guests, customers and teams in English
- Responsible and communicative - you enjoy being part of the team
This is how we work together:
- Appreciative remuneration - supplemented by individual pension plans if desired
- Flat hierarchies - your opinion counts
- Further education - internally we are happy to promote your talent
- Your birthday - is your additional day off
- Health - we support your membership in a fitness club
The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.
Have a look around. You like it with us? We are looking forward to receiving your application documents!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Communication and Content Support Agent (m/f/d) roles across pentahotels UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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