Service Manager
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Position Overview & Specifications
Location: Hybrid working
Salary: £30,300 - £34,256
If you’re looking for a rewarding career and to work within an inspirational team that really does make a difference, this is your opportunity to join our National Self-Harm Network.
Self-Harm is when someone deliberately harms themselves. It is a very personal response to a complex range of different factors such as dealing with emotional pain, feeling disconnected, and/or feeling stressed. There is also increasing evidence of the link between the experience of trauma and self-harm.
Penumbra began to develop services for young people who self-harm around 25 years ago. Today, we remain one of a few organisations that has specific services for people who self-harm. We provide services for people (currently 16+) who self-harm in Edinburgh, Aberdeen, North Ayrshire and South Ayrshire (where we work with secondary schools and people 12-18 years), Fife and Dundee.
In addition to the services above we are funded by Scottish Government to deliver a programme of support, resources and education that will inform future planning for self-harm support. This is an exciting opportunity to play a role in work of significance and impact, the learning from which will help shape the Scottish Government’s planned self-harm strategy, and action plan.
As a Service Manager you will manage, support and supervise a diverse staff team to ensure the needs of individuals are met and the service provided is run effectively. Our team provides access to support, tools and information via an on-line portal and we have community-based teams in the areas of Dundee, Glasgow, and Highlands and Islands. Learning from this work will inform the development of the new Self-Harm strategy for Scotland.
With the aim of supporting people who self-harm to reduce levels of distress and reduce the risk of harm we take a strengths-based coaching approach to recovery which is used to build confidence and improve wellbeing
Promoting participation and inclusion is a core value of the service which is designed and delivered by people with lived experience. We work alongside people to deliver innovative, creative and personalised support and opportunities.
We want you to grow and thrive! We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.
Please see our Recruitment Pack for full job description and person specification.
Benefits
- Flexible working
- Cycle to work scheme
- Confidential Employee Assistance Programme
- Employee Discount Scheme with Vivup
- Death in Service benefits
- Full training and professional development
And so much more!
Get in touch
If you’d like an informal chat about this role and working for Penumbra Mental Health, please contact: Darren Boyd at darren.boyd@penumbra.org.uk
For more on our who we are visit: penumbra.org.uk
For more opportunities across our teams visit: penumbra.org.uk/careers
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Service Manager roles across Penumbra's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,300 - £34,256 bracket, including retirement vesting and health parity.
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