Operations Business Analyst

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for a Business Analyst to join our dynamic and growing Operations team in Uxbridge.

Experience in an operational or change management capacity within the financial services industry is essential.

You will be key in the operational implementation of new client and loan portfolio boarding and the ongoing development and publication of management information.

You will be instrumental in the resolution of key issues in conjunction with stakeholders to deliver seamless customer-focused outcomes.

As a Business Analyst, your key responsibilities will include:

• managing and assisting with due diligence for new portfolio acquisitions
• facilitation of third-party review meetings
• change management – management of operational projects and stakeholders including timelines, schedules, and delivery dates
• operational management of the boarding, off-boarding, and structural changes to pools
• management of the transfer of the legal title process
• creation of business requirements to support change requests
• working with Project Management function to meet project objectives
• submitting and managing change requests with consideration for impact on other functions
• MI analysis to support new strategies and working practices
• communicating updates to the business regarding change delivery to ensure seamless delivery
• assessing impact of client and Pepper driven change on the business and coordinate a holistic impact assessment on change requests
• assessing risk and address audit and/or compliance-finding / requirements
• facilitating and coordinating remediation projects as required

Benefits

• Salary of up to £40,000 per annum
• Hybrid working
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday plus Bank Holidays
• EAP
• Enhanced maternity and paternity
• Wellbeing days
• Volunteering days
• Eye care
• Reward and Recognition program
• Discounted RAC vehicle breakdown
• Life Assurance

Additional Information

This is a hybrid role and there will be an expectation (following an initial training period) of three days per week office attendance.

Essential Skills

• Experience in an operational or change management capacity within the financial services industry
• An excellent understanding of regulation and associated legislative policy and the impacts these have on the business
• Ability to manage concurrent projects of varying sizes and criticality
• Able to analyse problems, think creatively, and make effective decisions in the appropriate timescales
• Excellent analytical and abstract reasoning skills
• Has a robust understanding of regulation and associated legislative policy and the impacts these have on the business particularly relating to loan and mortgage products

Desired Skills

• Strategic thinker with the ability to turn ill-defined opportunities and problems into clear strategic paths
• Seeks opportunities for collaborating and sharing best practice to maximise the commercial potential
• Contributes positively through clear communication personal impact and behavioural flexibility
• Awareness of compliance

About Company

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!