Helpdesk Administrator (P/T)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Position: Helpdesk Administrator (Part Time, Hybrid)
Annual Salary: £9,566.67 Per Annum
Location: Glasgow G5 0US
Hours: 17.5 hours per week
Shifts: Monday and Tuesday 5PM-10pm, Saturday either 7am-3pm or 2pm-10pm
Our client, a global market leading facilities management company, are actively looking for an experienced Helpdesk Administrator to work on a part time basis. Working within their busy and vibrant Glasgow Head Office while also working from home in this Hybrid position.
Job Purpose:
- Handling inbound and outbound calls, logging jobs in a fast-paced environment.
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards.
- Working in partnership with customers to achieve results.
- Completing a variety of administrative tasks such as quotes, uplifts, and emails.
- End to end job management.
- Working as part of a team to drive customer excellence.
Skills Required for this role:
- Helpdesk experience in facilities management.
- Excellent verbal and written communication skills.
- Accuracy and attention to detail.
- Ability to work as part of a team and effectively manage own workload.
- Administrative experience, including knowledge of Microsoft office packages.
- Previous contact centre/call centre/ helpdesk experience is a must.
Benefits include:
- Informal hybrid working
- Free on-Site parking
- Subsidised canteen facilities and vending machines
- Access to mental health first aiders
- Pension scheme- up to 5% matched
- Discount and cashbacks at hundreds of supermarkets and retailers such as Apple, Costco, Currys, IKEA, Argos, and more
- Access to Health and wellbeing centre
To apply for this role please submit your full and up to date CV to Haley Mae Small at PDA SEARCH & SELECTION LIMITED.
Job Types: Part-time, Permanent
Part-time hours: 17.5 per week
Salary: Up to £9,566.67 per year
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Do you have administrative experience working in an office environment?
- Do you have previous contact centre/call centre/helpdesk experience?
- Do you have experience with Microsoft office programs?
Work Location: Hybrid remote in Glasgow
Reference ID: Helpdesk Administrator (P/T) - Glasgow
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Helpdesk Administrator (P/T) roles across Perfect Career's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £9,567 - £9,567 bracket, including retirement vesting and health parity.
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