Service Advisor

Service Advisor Required for required in Southampton, Hampshire

• Competitive Basic Salary Circa £26,000 + KPI Bonus
• Commercial Main Dealer
• Monday – Friday 08:00 – 18:00, 1 in 3 Saturdays 08:00 – 12:00
• Southampton, Hampshire

Our client a commercial Vehicle Main Dealer with over 30 years of Trading is seeking a Service Advisor for their Southampton Branch.

Our client deals with several Haulage Businesses and Commercials enterprises, ensuring them whether they are purchasing a vehicle, or maintaining a commercial vehicle, they are providing both individual customers and large multinational companies an excellent service. Customer service is at the heart of everything they do and how they stand out from the competition.

For you to stand out from the crowd you need to be a customer-centric, organised, motivated, and an excellent communicator.

This role would suit self-motivated individuals who likes variability within their role and shares the same enthusiasm and energy as our client.

We’ve worked with this client for several years, and they provide a great working environment, and goes the extra mile to ensure a family ethos, providing seasonal gifts in both Christmas and New Year!

What’s in it for you as a Service Advisor?

• A Competitive Basic Salary – Basic Salary up to £26,000
• A competitive bonus structures
• A supportive Management Structure
• Full Systems & Process Training
• 20 Days holiday + Bank Holidays, Increasing with Service
• Company Pension
• Future Development Opportunities with Group.

Duties of a Service Advisor with our Client:

• Meeting and greeting customers
• Answer and direct all incoming telephone calls in a polite and professional manner and within a maximum of three rings
• Processing and checking retail invoice costing, including texting of jobs to invoice standard
• Raising T Cards for all bookings taken and creating job cards
• Obtain booking references and start up and final order numbers upon receipt of a vehicle and updating our customer portals
• Plan forward capacity of workshop by liaising with Workshop Controller on the availability of labour, work in progress, internal work etc.
• Ensure all keys are passed through the reception area are correctly tagged with the vehicle registration
• Monitor, log and control the use of the courtesy vans/company vehicles. Request and maintain insurance paperwork relating to those customers who use courtesy vehicles.
• Dealing with any resulting queries to completion via telephone or email
• Ensure Customer vehicles are checked in and recorded for damage in line with documented procedures
• Raising customer’s invoices and ensuring the correct efficiencies are maintained
• Dealing with all incoming enquiries reference customer job updates and call handling as many as possible
• Promote robust business practices and robust customer relationships, being proactive to not only retain but develop customer base

What our client expects of their Service Advisor:

• Competency in numeracy, literacy, and IT
• Excellent organisational skills, and work well under pressure
• Knowledge of the motor trade
• Experience within a Commercial Vehicle Dealership is Ideal but not essential
• Excellent customer service skills
• Good team player
• Full UK driving licence (preferred)

If this Service Advisor interests, you and you would like to know more about it, Parts Advisor, Commercial Vehicle Service Advisor, Senior Service Advisor, other Automotive Jobs in Southampton, and Hampshire please contact Martin Bane at Perfect Placement.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.