Customer Care Agent Heathrow

Job Description We have an immediate opportunity for Customer Care Agents for a major employer at London Heathrow Airport (TW6 1EW).

This role will involve working shifts between 0430 hrs - 2330 hrs on 5 days on 3 days off roster.

No experience is required as full training is provided.

This position will involve a high degree of walking and manual lifting on a daily basis.

Customer Care Agents are responsible for providing wheelchair assistance to elderly and passengers who have reduced mobility by ensuring they are transferred from the airport terminal to the aircraft.

In return, Customer Care Agents will receive:

• £11.30 p/h basic + £22.60 p/h Overtime rate.
• Guarantee of 40 hours per week + overtime
• Weekly Pay.

The main duties of the Customer Care Agent:

• Escorting arriving and departing passengers through the airport either on foot, by wheelchair or by electric buggy (training provided).
• Escorting passengers with hidden disabilities through the airport in a courteous manner.
• Aid with the collection of passenger baggage from baggage belts.

The essential skills and experience required for this Customer Care Agent role:

• Customer service orientated and willing to work with passengers with mobility needs.
• Excellent communication skills both written and verbal.
• Be prepared to walk for long periods as you will be required to escort

passengers around the airport on foot.

• Be capable of manually lifting passengers from their wheelchairs to and from aircraft seats (full manual handling training provided).
• The ability to work shifts including weekends and Bank Holidays.

Successful applicants will be subject to:

• A 5-year checkable history for security vetting purposes.
• Criminal Record check (refundable).

Applicants with experience as a domiciliary carer, porter, health care worker, carer or experience working with the elderly will be highly suitable.

If you wish to be considered for this Customer Care Agent role, please click on the link below or contact Salman Akhtar.

Aviation Recruitment Network Limited is acting as an Employment Business.