First Line Support
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Birmingham
Ongoing Temporary position ( COULD LEAD TO PRGRESSION/ PERM)
£14.75 per hour
Total flexibility required in working hours (days and night shifts including weekends )
Are you looking to work with a forward thinking, innoative brand who will give second to none training, and continued mentoring and coaching to make sure you progress and develop through the company/ brand. Are you looking to work in the centre of Birmingham in modern offices, with a fun, passionate professional team who thrive in an energetic working environment. A social brand who live and breath their company ethics and really do want the best for their employees? If the answer is YES then please read on......
About The Company:
A large Birmingham based Leisure Organisation are currently recruiting for experienced 1st Line Technical Support Help Desk Agents on a Temporary basis. This is a fast paced role in a busy environment. A great company to work for with friendly and supportive colleagues. If you enjoy a role where no two shifts are the same, you are quick at problem solving and thinking on your feet, whilst remaining calm and professional then please read on….
The 1st Line Support Agent Role:
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You will be first point of call for all corporate and retail enquiries dealing with all IT queries these queries can range from payroll queries to problems with equipment at the retail locations.
Ideally you will have 1st line support experience but other experience will be considered.
Excellent customer service skills/ Professional telephone manner
IT Savvy
This is a fast paced, busy, vibrant role so strong communication skills and the ability to think on your feet is required
You must be able to work shifts between the hours of 7.00am and 1.00am, 365 days including weekends and bank holidays.
Own transport is essential due to the nature of the hours. Please note that although this is a temporary position, it is ongoing position with no end date, and the company is looking for candidates that want to stay and progress within a role, potentially leading on to second line support and further opportunities.
If you are available immediately and are completely flexible with your working hours please
”HIT APPLY” and upload your most up to date CV. Thank You.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for First Line Support roles across Pertemps Network Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £15 - £15 bracket, including retirement vesting and health parity.
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