Customer Service Intern (One Year Placement)

Job Title

Job Description

Customer Service Intern (as part of the Philips Service Operations team)

Start Date: June/July 2023 (1 year internship / industrial placement)

Location: Farnborough, Hampshire / remote combination

Salary: £19,000 plus benefits

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Join the Services & Solutions Delivery (SSD) team as part of your 12-month industrial placement programme. You'll find yourself part of a UKI team of like-minded colleagues, who all share a passion for creating value through customer service. You'll make a difference in new and surprising ways every day, improving the lives of the Philips Healthcare customers & patients.

The SSD team manages customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base.

You are responsible for

• Customer interaction and communication.

• Operating and collaborating within the broad spectrum of the Service Operations organisation.

• Making long and short-term decisions to support effective deliver of service.

• Understanding and implementation of resource demand balancing.

• Creating resource plans to deliver on our customer commitments.

• Ensuring we deliver service in line with customer contracts and maintenance requirements.

• Forecast, plan, analyze and monitor service execution for workforce utilization.

• Understand and help to positively drive our Operational and Customer Experience KPIs for all areas of SSD.

• Support improvement initiatives for all areas of Operations and Customer experience, ensuring compliance to Philips processes & policies.

• Actively participate in team meetings, not being afraid to challenge the norm.

• Presenting to leadership teams focusing on improvement initiatives.

• Project ownership – Customer Services Portal promotion, NPS/Customer Experience – sharing customer experience IB improvement.

You are a part of

A close-knit Services & Solutions Delivery team, including, planners, logistics coordinators & remote service engineers, led by a strong management team, you will report into the Service Operations Manager for UKI. You will regularly collaborate with a variety of stakeholders from areas including Service Operations, Service Delivery, Supply Chain, Commercial Operations, Finance, Legal, HR & Marketing and will have the opportunity to build relationships with people all over the world.

As a collaborative team, we aim to spend more time together than apart and look forward to you joining us in our new vibrant and exciting offices in Farnborough, Hampshire, working in an agile working environment.

To succeed in this role, you should have the following skills and experience:

• You must be in your penultimate year of study towards a business-related degree e.g., Business Management, Economics or equivalent (i.e., a 2025 graduate)

• Proficiency in Microsoft Office Suite particularly in Excel (advanced skills like pivot tables would be a plus), PowerPoint & Word

• Strong analytical skills / data insights skills

• Excellent communication skills

• An autonomous individual capable of motivating themselves in a hybrid home/office working environment

• A high level of drive and motivation

• Ability to work effectively when working in a team environment as well as being able to deliver good individual results.

• You are naturally curious, independent and want to work in a dynamic environment where you can interact with many people in the UK and abroad.

• You are eager to learn and maximise your skills development

In return, we offer you

A challenging, innovative environment with great opportunities for you to explore. You will in a supportive environment where your development is a priority. You will be compensated with a competitive salary and benefits including 25 days of paid holiday plus bank holidays pro rata. We adopt an agile work policy.

You will have the option to undergo the same training programme all of our graduates participate in, giving you a great sense of community and a head-start for post-graduation. What you put into this role, you will get out!

We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Recruitment Process

Please submit your detailed CV as well as a motivational statement which outlines your interest in this internship role as soon as possible but at the latest by Friday 21st April 2023. Applications will then be screened based on your CV and motivational statement and successful candidates will be invited to complete a short online recorded interview. Finally, you will attend an assessment centre in person in April 2023 at our Farnborough office. Good luck!

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.

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