Client Insight Analyst
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Role: Client Insight Analyst
Location: Manchester
Package: £32k OTE
Client Insight is an exciting new department for PHMG who have a specific focus on understanding who are clients are, their key drivers of satisfaction, and how we can use this to retain our client base and attract new business.
The Client Insights team act as a key pillar in facilitating our journey to demonstrate our commitment to clients.
This is an interesting position which would suit someone looking to explore Customer Experience as a career growth path.
Key job responsibilities
- Administration of client insights data capture, including base level reporting and analysis
- Transforming captured data into actionable insights to support client growth
- Maintain our solicited feedback channel/VoC platform and ensuring quality and best practice followed throughout
- Managing and releasing all client engagement surveys through VoC platform
- Responding and reporting on all online client feedback, ensuring our ToV and commitment to clients is evident in all communication
- Conduct user research to understand the VoC and generate meaningful insight to drive business improvement
Skills
- Interpersonal and analytical skills, with the drive to understand the why
- Proficient in Excel and analysing complex client data sets from different sources
- Ability to interpret high level data dashboards and
- High standard of written English and attention to detail
- Experience in customer experience or customer service roles
- Commitment to personal development and upskilling
- Competitive salary and rewards
- £50/month timekeeping bonus
- Career development and progression directly linked to your performance
- Free gym membership
- Cycle to work scheme
- Birthday gifts and time off to celebrate
- Fundraising initiatives for our registered charity – the PHMG Foundation
- All expenses paid company events in sought after venues
- On-site barber and beautician
- Smart pension scheme
- Life insurance and critical illness cover
- Creative, spacious offices with breakout areas and bar
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio
branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes
household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market.
We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive
Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way
#LI-DH1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Advertising & Public Relations
Based on transatlantic hiring benchmarks for Client Insight Analyst roles across PHMG Careers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Advertising & Public Relations.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,110 - £23,896 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Advertising & Public Relations openings directly to your inbox.
