Customer Advisor

Are you currently looking to change your current job and have experience in a customer service setting? If you are passionate about delivering excellent customer service, then we want to hear from you!

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.

Please note these are office based roles. We cannot offer remote or hybrid working.

As an equal opportunity employer, we welcome applications from all ages and backgrounds.

Key Responsibilities Contact Centre:

• Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers.

• Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies.

• The direct dispatch of emergency and non-emergency jobs to contractors, engineering staff and construction teams using voice and electronic communications.

• General administrative tasks, recording customer complaints, booking energy advisor appointments for customers enquiring about connecting to natural gas, and data inputting of completed appointments, service work documentation, completed meter/ service job documents and incentive management information.

The full job description can be downloaded from below:

Customer Advisor (Contact Centre).pdf

Whats in it for you?

• a competitive salary.
• the opportunity to earn overtime. (Mon-Fri: Time and a third, Sat & Sun: Time and a half)
• you will receive 20 days annual leave plus 11 bank holidays (this increases with length of service).
• hours of work are Monday to Friday (no contractual weekend work).
• enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
• life assurance whist employed by the Company.

Does this sound like you?

We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.
• Wants to deliver positive change to the customer and communities that we serve.
• Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you!

A little more about us

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network.

Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 251,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

Are you now ready to join our team? Then apply now!