Assistant General Manager

Pinz Bowling is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Pinz Bowling, our Assistant General Manager is involved with all aspects of the centers including bowling, soft play, and food & beverage - Food and beverage has taken the lead in our centre lately with our newly refurbished and extended bar, along with our beer garden. As the AGM, you will be responsible for the overall operations of our state of the centre. Our newly refurbished centre features 14 state of the art Tenpin Bowling lanes, Soft play area and extensive bar and beer garden. This position will be directly responsible for meeting and exceeding sales goals, the running of a busy center, analyzing and understanding budgets and targets, as well as training and maintaining team members for a variety of positions. As the AGM you will be second in command of our business while assisting the General Manager in the overall operation of the center, and accountable to both the General Manager and Directors. This includes meeting or exceeding revenue and cost objectives, ensuring proper training of center staff, and ensuring guest service levels exceed our guest expectations.

What we’re looking for:

• This position requires 2 or more years of experience in management
• Proven operations background with exceptional leadership, communication, and time management skills
• Previous experience in managing budgets and wages
• Background in the retail, leisure or hospitality sector
• Must be willing to work a flexible schedule based on the needs of the business, including weekends & holidays

Responsibilities:

• Create an exciting, fun and welcome atmosphere to ensure a great experience for our guests and team
• Hiring, training, coaching, developing, scheduling, evaluating, and disciplining team members
• Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping.
• Understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
• Assist in achieving all wages goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
• Developing and overseeing employee training on POS, service protocols, and operational standards

Why join our team?

• With our continued expansion throughout Scotland, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks We Offer:

• Holiday Allowance
• Company-wide targeted competition
• Free use of Bowling, Soft play and Inflatable parks throughout Scotland.
• Discounted food and beverages
• Bonus scheme

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• management: 2 years (required)

Work Location: In person