1st Line Technical Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Description
First line response for all technical issues raised via existing client base, including blue chip brands.
This is a new role within the business, due to Company growth. The position offers excellent professional development opportunities and requires someone who demonstrates initiative and is proactive.
- Issues will be reported via phone and email/ticketing system
- Investigation and diagnosis of Audio-Visual faults and problems.
- Maintain a high degree of customer service for all support queries.
- To ensure all calls are raised with detailed information of user issues accurately on the ticketing system.
- Escalating any complex incidents to 2nd and 3rd Line Support
- Ensuring response is managed via SLA timeframes
- Manage and completion of reporting functions
Desirable
- Magic Info Platform
- Audio Visual Industry Experience
Essential:
- 1st Line Support
- Technical Support
- Customer Service
The Company has many fantastic benefits, ranging from WFH options, staff events, fun and a sociable office environment to holiday buy and sell schemes.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Stockport, SK1 2AE: reliably commute or plan to relocate before starting work (required)
Experience:
- 1st line support: 1 year (preferred)
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stockport, SK1 2AE
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st Line Technical Support roles across Pioneer Digital Solutions ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £24,000 bracket, including retirement vesting and health parity.
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