Trainee Support Analyst
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Position Overview & Specifications
About us
We are professional and agile.
We are a Global IT solutions company which was set up to provide managed end to end IT solutions for UK and US based organisations. Our headquarters is based in the UK, with offices in the US and Bangalore in India, where the technical operations are managed by UK professionals.
We have a dedicated team with over 30 years of IT experience with extensive range of technical and business skills. We have worked with some of the world’s largest corporations to build and maintain complex systems, clients such as HSBC, Xerox, Thomas Cook, Harvey Nichols, Schroders. We thrive on challenging projects that may sometimes appear to be an impossible mission to a mission perfected to meet our clients’ expectations. We get a ‘buzz’ from delivering an IT solution that not only works but delivers beyond our clients’ expectations.
We are seeking a Support Analyst to join our team. The ideal candidate for this position is a self-motivated individual who can work independently in an office environment. Day to day responsibilities will include problem solving, data analysis, server maintenance, and supporting our development team. The successful candidate will be able to make quick and sound decisions in a fast-paced office environment and has a high degree of familiarity with supporting our development team.
As the IT Support Analyst, you will assist with the day-to-day running of the IT department including: • Building and deploying desktop and laptop Windows PC’s • Installing and configuring standard applications • Installing and configuring Avaya Phonehandsets • Reporting faults and configuration requests to third party suppliers • Monitoring the IT support mailbox and assisting with first- and second-line support requests • Provide training to staff on all IT products The ideal candidate must have at least a year’s experience in a similar role, and a qualification in Computer Science would be advantageous (role can be adapted to suit a graduate). You must have good communication skills, excellent attention to detail and be able to work to deadlines.
Job Types: Full-time, Permanent
Salary: £25,600.00-£28,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Childcare
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free or subsidised travel
- Free parking
- Gym membership
- Housing allowance
- Language training provided
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Relocation assistance
- Sick pay
- Store discount
- Unlimited paid holidays
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Watford: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Watford
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Trainee Support Analyst roles across Pixl Tech Ltd.'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,600 - £28,000 bracket, including retirement vesting and health parity.
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