New Customers Administrator Apprenticeship

Do you want to build your career in our New Customers team in a growing, successful business?

We have a brand-new opportunity in our busy New Customers team. In this newly created apprenticeship, you will be joining a vibrant, fast-paced team and will be pivotal in providing day-to-day support to the wider team whilst developing invaluable skills for your future career.

What you could be doing as an Apprentice?

• Providing administrative support across all areas of the Directorate.

• Producing documents.

• Ensuring all systems are updated and managed appropriately to enable effective performance monitoring.

• Managing customer enquiries over the telephone and any incoming queries to the Group.

• Supporting customers to engage with the Group digitally .

For this apprenticeship you will be studying with Herefordshire & Worcestershire Group Training Association, working towards a Level 3 in Business Administration. If you live outside of this area, we would also be open to offering the course through an alternate provider in a different location.

Whether you’re just starting out, or looking for a career change, this opportunity will give you a fantastic grounding for your future career in social housing and business administration.

While the role is Home Based, you will be asked to attend meetings and training at our Group offices in Worcester and Birmingham.

On successful completion of the Level 3 Apprenticeship you will be able to apply for any related job vacancies within Platform Housing. If you gain permanent employment with Platform you will continue to be supported in your learning and development. We have a strong track record of offering permanent jobs to our apprentices once they qualify.

You will need to demonstrate:

• Excellent communication skills

• Excellent organisation skills

• IT skills

• Interest of working in the Housing Sector

• Customer care skills

• Team working

• Grade 4 or above GCSE or equivalent in English would be desirable

• Grade 4 or above GCSE or equivalent in Maths would be desirable

If this sounds like the place for you then get in touch! To find out more about this role please contact .

Platform Housing are proud to support Apprenticeships

We offer a variety of job roles and different levels throughout the group. We will support you whether you are at the start of your career or helping you to progress to a higher level.

Being an Apprentice at Platform Housing Group allows for you to be able to work and learn while being paid as well as having exposure to other areas of the business, that you may not have had the chance to see. An Apprenticeship with Platform allows you to learn so much more than just your qualification, it will teach you about the qualities and values that make up a good company and good values.

Some of the perks of being an Apprentice at Platform Housing Group are:

• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

• NUS Apprentice card entitling you to discounts

• Earn while you learn

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers