Senior Manager, Commercial Operations (PS Direct)

Why PlayStation?

PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role Overview:

Sony Interactive Entertainment is looking for a Senior Manager to lead our e-commerce Commercial Operations globally. Working within our Supply Chain organisation, this is an exciting opportunity to lead on all aspects of the commercial operations focused on the direct-to-consumer channel (PS Direct).

It's a cross functional and dynamic environment, where new products and initiatives will need strong assessment to determine the go-to-market strategy. You'll have the opportunity to build a well-rounded E2E supply chain view to create what the PSD commercial operations future state looks like.

What you'll be doing:

Leadership:

• Manage a hard-working, and dynamic global team.
• Lead go-to-market strategy of product launches from FG availability to delivery on Launch Day to our committed fans.
• Lead continuous improvement efforts to support commercial strategies whilst building a streamlined Fulfilment experience globally.
• Communicate and influence cross-functional partners to support on Supply Chain initiatives
• Cultivate a collaborative and customer focused culture.

Global PS Direct Commercial Operations:

• Define and communicate cross-functionally the Go-to-Market operational strategy for new product launches (NPI) as well as preorder operations tailored to each market.
• Adapts the supply chain capabilities to the ecommerce business dynamics of growth and change.
• Responsible to deliver OTS/OTD (98%), as well as a high NPS fulfilment survey score for preorders and new launches.
• Define operational requirements, adapt regional capabilities to a standardised operational approach to lead globally. Supports test plan creation and UAT.
• Store front capability and geo-expansion management (country level): Manages different maturity level of operations, roadmaps and capabilities in different locations and works towards streamlining process, demonstrating best practices and resources.

What we're looking for:

• 12+ years professional experience working in Supply Chain, E-Commerce, Distribution or Logistics.
• Proven experience in e-Commerce order fulfilment, including distribution center operations and supporting technologies.
• Can demonstrate excellent team leadership, financial, and intuition for business skills.
• Ability to work in a highly cross-functional dynamic and ever-changing environment and prioritise on the go.
• Uses data to build visual representation of results, projections, gaps and process.
• Communication skills – communicates to different audiences, adapts the information presented according to different needs. (From executive overview to deep dive mapping to support a successful execution by partners and internal business leaders).
• Bachelor's degree in business, project and/or Supply Chain Management. Master's degree/MBA is preferred.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.