Query Administrator - Birstall

Query Administrator

As a Query Administrator, you will be the first line of support to customers with credit control queries.
Working Hours: 09:00-17:00 Mon-Thu & 10:00-17:00 Fri
Key Responsibilities

• Be the first point of contact for customers via phone, email and other methods of communication in relation to credit control issues and queries.

• Accurately record queries and information pertaining to calls in relevant systems, files, ClientLink, etc.

• Follow-up with customers after the call as required including; issuing copy documents, completing query logging in SAP and all ERP systems, updating system to log the call and nature of query along with any actions.

• Log the type of calls to allow root cause analysis to establish the reasons why calls are occurring.

• Provide passwords for credit accounts where required and agreed within financial approval limits.

• Determine, log and progress queries to the relevant PPG departments (e.g. Pricing, Customer Support, AR Collections, Decorating Centres, etc.).

• Process cheques from customers for payment of accounts.

• Participate in operational improvement workshops and initiatives as required.

Qualifications

• Previous customer service experience, either phone or face-to-face (Crucial)!

• Excellent verbal communication skills (Crucial)!

• Helpful with a professional approach to customer service.

• High level of attention to detail.

• Good time management, organisational and problem-solving skills.

• Ability to utilise Microsoft Office (Outlook, Word & Excel (Basic)).

ABOUT US: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way Every single day at PPG:
We partner with customers to create mutual value. We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world. We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way. We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen. We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it. We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday. We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way) PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.