24 Hour per Week Twilight Shifts Available - NHS 111 Call Handler - Ipswich
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Position Overview & Specifications
About The Role
Would you like to join an exciting service that really makes a difference to everyone’s lives? We have twilight shifts available at our Ipswich Call centre:
- We can offer shifts starting from 17:00, 18:00 or 1900 and finish to 0000, 2300 or 0200 = Total 6 hour shift or longer.
- You will also need to pick up either a Saturday or Sunday shift in addition to weekday evenings (or can of course do both but at least one).
- A minimum of 24 hours per week (2 or 3 weekdays and 1 weekend day per week at 6 hours per shift)
- We could offer full time 1800 - 0200 x 5 shifts per week (with one of these at the weekend)
Our up coming training date will be taking place on:
- Saturday 20th May - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
£10.19 per hour – daytime and during training (07:00-23:00); £13.11 per hour – Premium zone night rate (23:00-07:00); £13.11 per hour – Premium Zone night rate Friday evening to Monday morning (23:00-07:00).
You have the flexibility to pick up additional shifts or overtime at any time.
About You
We are looking for someone with the following skills and experience:- Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
- Excellent listening and communication skills that involves talking to people and helping them.
- Ability to work calmly under pressure.
- Computer and keyboard skills (full Pathway training will be given)
- A real passion to help people and to work for NHS 111 (tell us about this in your interview)
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)
About Us
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for 24 Hour per Week Twilight Shifts Available - NHS 111 Call Handler - Ipswich roles across Practice Plus Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £14 - £14 bracket, including retirement vesting and health parity.
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