NHS 111 Call Handler- Night Shifts- Ipswich

About The Role

Have you wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Ipswich you’ll be doing just that!

This is your chance to train to be a Call Handler/Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care.

To train to be a highly trained advisor you will need to be committed to attend one of our training dates, the full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

• Saturday 20th May - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
• Monday 5th June - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Once you’ve completed your training, you can join the team full or part-time on a night shift, contracts between 16 – 38.5 hours per week with flexible weekend working options.

Rates of Pay:

£13.56 per hour – contractual night rate (23:00-07:00); £14.03 per hour – weekend rate (23.00-07.00)

About You

We are looking for someone with the following skills and experience:

• Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
• Excellent listening and communication skills that involves talking to people and helping them.
• Ability to work calmly under pressure.
• Computer and keyboard skills (full Pathway training will be given)
• A real passion to help people and to work for NHS 111 (tell us about this in your interview)
• Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)

About Us

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.


If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.