Part Time Morning NHS 111 Call Handler

About The Role

Ever wanted to play your part in an exciting service? Do you want to make a difference and enjoy helping people?

Are you looking for part time early morning work? Are you looking for a better work life balance, or just looking for additional work hours?

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff.

This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on people’s lives.

Within NHS 111 and integrated urgent care there are a number of opportunities to develop both clinically and non-clinically and as our service grows, we are always offering support to those who want to take that next step and develop their career.

All NHS 111 call handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service. To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).

The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

• Monday 5th June - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
• Saturday 17th June - Part Time - Sat & Sun (9am-5pm) & Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
• Monday 3rd July- Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks

Once you’ve completed your training, you can join the team part-time.

• We can offer shifts starting from 07.00am and finish 11.00am (or 06.00am to 12.00 noon)
• a minimum of 3 mornings and must be able to pick up either a Saturday or Sunday morning shift.
• This will be a minimum of 16 hours per week but we would consider 20 to 30 depending on the hours wanted.

• £10.91 per hour– daytime and during training (07:00-23:00)

About You

We are looking for candidates with the following skills and experience:

• Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
• Ability to use own initiative as appropriate
• to stay calm in the event of the unexpected and under pressure
• to communicate with a variety of different people and build rapport
• to follow written and verbal instructions
• Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
• Demonstrate ability to work in a team
• Ability to use initiative and be aware of limitations
• Ability to deal sensitively with distressing, emotional situations
• Ability to relate to others and adapt approach accordingly
• Ability to work unsocial hours including 24/7 shift work and Bank Holidays
• Must be eligible to work in the UK and over 18 years of age

About Us

In addition to the above pay rates, we also offer:

• 25 days annual leave, increasing with service up to 28 days per year + bank holidays
• Company Pension Scheme
• 2x Life Assurance
• Contribution towards Eye test and Glasses.
• Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
• Practice Plus Group perks –offering you discounts and cash back with large retailers.
• Annual employee recognition award ceremony
• Employee assistance programme, including support for you and your family
• Occupational health support
• Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
• Access to our bespoke e-learning system

If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com