Receptionist
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Position Overview & Specifications
About The Role
Purpose of Role:
To work as a member of the 4 strong reception team to act as the first point of contact for all patients and visitors entering the hospital, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team. To assist in the operational function of the hospital.
Scope of role:
To provide a professional and patient focused receptionist role, greeting patients on entry to the hospital and creating a calm and reassuring atmosphere for patients. This role will include weekend and evening working.
This job description is for the position within the receptionist team. .
Key tasks/Result areas
- To be flexible to work to shift patterns, which will include evenings and weekend working hours.
- Provide annual leave and sick absence cover for colleagues.
- To help support the Reception service to patients, staff and visitors.To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
- To answer telephone calls from patients, GP surgeries and other hospital staff on general queries.
- To use the computer system to record patient attendance within the Hospital.
- To process patient discharge summaries and update clinical system.
- To contact patients with their attendance time for Cataract surgery.
- Ensure opening up and closing down procedures are followed.
- Process daily mail incoming and outgoing.
- Maintain the car parking pass allocation register.
- Provide help to the admin function when required.
About You
To work as a member of the administration team to act as the first point of contact for all patients and visitors entering the hospital, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team. To assist in the operational function of the hospital.About Us
Working at Practice Plus Group
Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive rate and the flexibility to fit your working life around your home life.
To apply for the role click on the link below. If you have any questions contact Dale.Leer@practiceplusgroup.com in our friendly resourcing team.
We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Receptionist roles across Practice Plus Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,925 - £19,925 bracket, including retirement vesting and health parity.
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